Terms and Conditions

Our licence

Fastpay Casino holds licence no. 0000091 from the Tobique Gaming Commission. The licence belongs to Saphirix Solutions SRL, a company registered in Costa Rica under number 3-102-933997.

Who can play

Our games are for adults aged 18 or over, or older where local law sets a higher age. You decide whether online gambling is lawful where you live, and residents of some countries cannot play with real money at our casino. Hiding your location with a VPN is not allowed and can cost you your winnings.

Your account

Each person may keep a single account. Accounts that share a home address, a household, an IP address or a device count as duplicates, and we may close them, cancel pending payouts and keep the winnings. We can ask for proof of identity, address and payment method at any time, and a phone call may be part of the check. An account that stays inactive may be charged a monthly dormancy fee from its balance.

Bonuses

Only one bonus can be active at a time, and your real balance is always used before bonus money. Bonus abuse, such as switching stakes or games only to clear wagering or opening extra accounts for welcome offers, can lead to the bonus and its winnings being removed.

Deposits

Every deposit has to come from a payment account in your own name. Money sent from someone else's card or wallet is returned to its owner and any winnings made with it are cancelled. Crypto deposits below the minimum for the coin cannot be credited.

Withdrawals

A deposit needs to be played through three times before it can be withdrawn. We aim to handle requests within 72 hours after approval, and the payout time then depends on the method. Payouts are limited to 7500 AUD a day and 75000 AUD a month, while progressive jackpot wins are paid in full.

Errors and fair play

If a bet or a payment goes through by mistake because of a technical fault, we may cancel it and correct the balance. Using bots, colluding with other players or exploiting a software fault is treated as fraud.

Complaints and disputes

Write to our support team first. If you are not happy with our answer, you can take the matter to the independent body EGIS. Any formal dispute is settled by arbitration in Costa Rica, and claims must be raised within one year.